Delivery Checklist

At BayWa r.e. Solar Systems LLC, we work hard to ensure your order arrives on time, complete, and damage-free. However, issues can sometimes occur during transit. Following this checklist will help protect your order and ensure quick resolution if something goes wrong.
Please note that if no one is on-site to inspect and note damages or losses, the customer is assuming liability.

What To Do When Your Order Arrives

• Inspect your shipment before signing the delivery receipt.
• Note any damage or shortages on the delivery receipt immediately.
• If damage or shortages are not noted, we cannot file a claim with the carrier on your behalf.
• Signing without exceptions means you accept the materials “as is,” including any damage or missing items.

Best Practices

• Take photos of pallets as they are unloaded from the truck.
• Check for visible damage or missing items:
• Panels
• Missing panels?
• Damaged pallet feet?
• Visible dents, punctures, or broken glass?
• Missing or broken corner clips?
• If damage is found:
• Note it on the delivery receipt before signing.
• Take photos of each damaged panel and its serial number.
• Rails
• Missing rails?
• Bent or damaged ends?
• Torn wrapping?
• If damage is found:
• Note it on the delivery receipt before signing.
• Take photos of damaged rails.
• Other Equipment
• Compare packing slip to actual items.
• Verify quantities and item numbers.
• For multiple shipments:
• Check tracking numbers against your confirmation email.
• For FedEx Ground with multiple packages, verify all tracking numbers online or contact us for assistance.

How to file a claim with Baywa r.e. Solar Systems

• Mark the delivery receipt as "damaged" or “short” while the driver is present.
• If you can’t inspect immediately, write “concealed damage” on the receipt.
• Take photos of all damaged items and their serial numbers.
• Contact our Returns Team:
• Email: USSY.Returns@baywa-re.com

For full details, please review our Returns & Replacements Policy.